Wipro Recruitment | Customer Service Representative |
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Posted by tech4course | Nov 24, 2022 | Freshers Jobs
Wipro Recruitment 2022:
| Company Name | Wipro |
|---|---|
| Post Name | Customer Service Representative |
| Salary | 3.5 LPA * |
| Experience | Freshers |
| Job Location | Gurugram |
| Batch | 2022/21/20/19 |
Job Description:
Wipro is hiring candidates for the Customer Service Representative.
Job Resposibilities:
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Eligibility Criteria:
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
- Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
How to Apply for Wipro Recruitment 2022 Customer Service Representative?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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