Cognizant Recruitment 2022 | Contact Support Group |
Apply Now!
Posted by tech4course | Nov 2, 2022 | Freshers Jobs
Cognizant Recruitment 2022:
| Company Name | Cognizant |
|---|---|
| Post Name | Contact Support Group |
| Salary | 2.75 LPA * |
| Experience | Freshers |
| Job Location | Kolkata/Bangalore/Pune |
| Batch | 2022/21 |
Job Description:
Cognizant is hiring candidates for the Contact Support Group.
Job Resposibilities:
- Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc
- Business intelligence – use ticket data and analysis, tools and use best practices in the account to support customer
- Service Delivery – Its our service to the customer and delivering what is expected
- Customer Management – How effectively you are interaction starting from Greeting to resolution and call closure is what is expected
- CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
- Service email retrieve – How effective are we in handling email as a contact channel and minimize hops between SD and the customer
- Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
- Service Marketing – Increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
Eligibility Criteria:
- Candidates must have completed any 3-year graduation in 2021 & 2022
How to Apply for Cognizant Recruitment 2022 Contact Support Group?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
0 Comments