Amdocs Recruitment Drive 2022 | TBO Analyst |
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Posted by tech4course | Sep 23, 2022 | Freshers Jobs
Amdocs Recruitment 2022:
| Company Name | Amdocs |
|---|---|
| Post Name | TBO Analyst |
| Salary | 5 LPA * |
| Experience | 0-2 Years |
| Job Location | Pune |
| Batch | 2021 |
Job Description:
Amdocs is hiring candidates for the TBO Analyst.
Job Resposibilities:
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
Eligibility Criteria:
- 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
- 55% throughout academics, with no gaps or breaks/year down
- Excellent communication skills
How to Apply for Amdocs Recruitment 2022 TBO Analyst?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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