Google Recruitment 2022 | Analyst |
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Posted by tech4course | Aug 18, 2022 | Freshers Jobs
Google Recruitment for the Analyst 2022:
| Company Name | |
|---|---|
| Post Name | Analyst |
| Salary | ₹7.5LPA* |
| Experience | Freshers |
| Job Location | Gurgaon, Hyderabad |
| Batch | 2022/21/20/19/18 |
Job Description:
Google is hiring candidates for the post of Analyst.
Job Resposibilities:
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24x7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Eligibility Criteria:
- Bachelor’s degree from an accredited institution
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- 0-18 months experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
Preferred Skills
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
- Ability to absorb complex technical concepts and communicate them to a non-technical audience
- Any qualification or experience in Digital marketing would be an added advantage
How to Apply for Google Recruitment for the Analyst 2022 ?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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