Wipro Off-campus Drive 2022 | Technical Lead |
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Posted by tech4course | Aug 4, 2022 | Freshers Jobs
Wipro Off-campus Drive 2022:
| Company Name | Wipro |
|---|---|
| Post Name | Technical Lead |
| Salary | 3.6 LPA * |
| Experience | 0-2 yr |
| Job Location | Chennai |
| Batch | 2022/21/20/19/18/17 |
Job Description:
Wipro is hiring candidates for the Technical Lead.
Job Resposibilities:
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters byproviding technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolveall client queries
- Resolve client queries as per the SLA’s defined in thecontract
- Develop understanding of process/ product for the team membersto facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with serviceagreements
Eligibility Criteria:
Any Graduate from any stream
Preferred skill:
- Multi-Tasking
- Good Communication Skills
How to Apply for Wipro Off-campus Drive 2022 Technical Lead?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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