Amazon Recruitment 2022 | IT Services Support Associate |
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Posted by tech4course | Feb 18, 2022 | Freshers Jobs
Amazon Recruitment 2022:
| Company Name | Amazon |
|---|---|
| Post Name | IT Services Support Associate |
| Salary | 4 LPA* |
| Experience | Freshers |
| Job Location | Hyderabad |
| Batch | 2022 and below |
Job Description:
Amazon is hiring candidates for the post of IT Services Support Associate.
Job Responsibilities:
- Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
- Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
- Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customer of needed remedies and answers basic questions.
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
- Acquire and maintain current knowledge of relevant company policies in order facilitate communications.
- Willingness to work flexible shifts(24X7 Model) and scheduling, including nights, weekends, and holidays.
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
Eligibility Criteria:
- 10 + 2 / Diploma / Graduate
Preferred skill:
- Strong verbal and written English communication skill.
- Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
- The ability to quickly adapt to differing operating systems while including PC hardware and software issues and software incompatibilities.
- Able to apply critical thinking to determine next steps needed to resolve contacts.
- Ability to empathize with and prioritize internal customer needs.
- Display a commitment to quality and strong multi-tasking skills.
- Adherence to shift schedules and timeliness are key requirements.
How to Apply for Amazon Recruitment 2022?
Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.
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